Returns & Exchanges
At OZO Keyboards, we want you to be fully satisfied with your typing experience; if your new gear isn't the perfect fit, you can return or exchange it within 30 days of delivery. All items must be in their original packaging and include all accessories to be eligible for a full refund.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your keyboard and accessories in the original box to prevent damage during transit, ensuring all keycap pullers and cables are included.
Ship It Back
Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.
Inspection and Refund
Once our technicians verify the hardware's condition, we will process your refund or ship your replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing